Clients

we’re focused on our teams so they can focus on you

When Lumina HR partners with a property, our upbeat team’s beaming smiles and bright personalities bring a glow to your surroundings. Their diligence and dependability is made possible by our thorough training, regular on-site check-ins and ongoing investment in their professional and personal care and development. Fewer worries and concerns for them means they can be positive and professional for you.

the Lumina HR culture of success

3-day training,
at no charge to
our clients 

ongoing 
professional
development

daily oversight
of operations

proven processes
from working with
top hotel brands
in the industry

luminahr textures 05

when circumstances intrude

insurance2

case
studies

hotel staff

Discover five operational examples of how Lumina HR brilliance was tailored to a range of hotel properties, producing impressive results.

FAQs

woman ringing hotel reception service bell closeup
What services does your hotel staffing company provide?

Lumina HR provides trained and reliable housekeepers, housemen, and F&B personnel for hotels, resorts, and other hospitality establishments. Other positions are also available. We provide hospitality workforce solutions and talent acquisition management solutions, as well as consulting services to help improve hotel operations.

How do I request housekeeping staff from your company?

You can request housekeeping staff by contacting our company directly via phone or email. Our representatives will guide you through the process. We do not provide one time cleaning staff, or part time cleaning staff. Our services are offered on yearly contracts, with full time staff being assigned to your property.

Can I choose the duration of housekeeping staff placement?

The minimum duration is one year. We work together to build your team to ensure your satisfaction with each and every team member.

Is your housekeeping staff trained and experienced?

Yes, our housekeeping staff undergo thorough training to ensure they are equipped with the necessary skills and knowledge to provide excellent service.

How do you ensure the reliability of your housekeeping staff?

We conduct background checks and verification procedures to ensure the reliability of our housekeeping staff. We also maintain a professional relationship with our team, which helps us provide dependable and consistent service.

Can I request specific housekeeping staff members?

Your account manager works with your managers to create a permanent team of housekeeping staff members so you have consistency. We do not move staff members around so you and your guests can get used to seeing familiar faces.

What if I am not satisfied with the housekeeping staff provided?

If you are not satisfied with the housekeeping staff provided, please contact us as soon as possible. We will address your concerns and work towards finding a suitable solution. We are able to make changes and tweaks to the operation in order to ensure your satisfaction with each team member assigned to your property.

Do you provide housekeeping equipment and supplies?

We can provide equipment and supplies in addition to labor services. Typically, these are charged in addition to the hourly rate charge per hour worked. We can guide you in determining the necessary equipment and supplies based on your specific requirements.

What is the cost of hiring housekeeping staff from your company?

The cost of hiring housekeeping staff from our company depends on factors such as duration, the number of staff required, and the specific services needed. We offer competitive pricing and can provide a personalized quote upon request.

Do you provide round-the-clock housekeeping staff?

Yes, we offer housekeeping staff for various shifts, including round-the-clock services. Please let us know your specific requirements, and we will strive to fulfill them.

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